taka be Terms and Conditions

1.1 About the Platform

taka be is an online gaming and sports betting platform that offers casino games, slots, live casino, cricket betting and other betting services to Bangladeshi users. The platform supports quick and easy financial transactions via bKash, Nagad and Rocket.

1.2 Scope of These Terms

These terms apply to all services provided through the taka be website and mobile application (Android and iOS). Any new services or features added to the platform will also fall under these terms.

1.3 Governing Law and Jurisdiction

The applicable law and jurisdiction for the interpretation and enforcement of these terms will be determined based on the platform's operational basis. Any disputes will first be addressed through direct communication.

2.1 Registration Eligibility

The following conditions must be met to open an account at taka be:

• Must be at least 21 years of age (21+)
• Must have a valid mobile number and email address
• Must provide accurate and truthful personal information
• Each person may open only one account
• Registration is not permitted from regions where online gaming is legally prohibited

2.2 Identity Verification (KYC)

taka be may request a copy of your national ID card or passport at any time to verify your account. The platform reserves the right to limit or suspend withdrawals until verification is complete. All information is kept confidential.

2.3 One Account Policy

Only one account is permitted per individual, family or household. If multiple accounts are found, the platform reserves the right to close all such accounts and forfeit any balances held within them.

3.1 Password and Login Responsibility

It is your responsibility to keep your account login details (username and password) completely confidential. If you share your login details with a third party, you bear full responsibility for any consequences. Use a strong password and change it regularly.

3.2 Unauthorised Access

If you suspect any unauthorised access to your account, notify the taka be support team immediately. The platform reserves the right to temporarily lock an account in cases of suspicious activity.

3.3 OTP and Verification Codes

Never share the OTP sent during a transaction or login with anyone. taka be will never ask for an OTP by phone call or message — any such contact is fraudulent.

4.1 Deposits

bKash, Nagad and Rocket can be used to deposit at taka be. The minimum deposit amount is ৳500. Deposits are generally processed quickly, but if there is any delay, please contact us via live chat.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals can only be made via bKash, Nagad or Rocket. Withdrawal processing normally takes between 15 minutes and 2 hours. Withdrawals can only be sent to the mobile number registered on your account.

4.3 Anti-Money Laundering

taka be strictly follows anti-money laundering policies. The platform reserves the right to verify any suspicious transaction and may suspend it if necessary. You must use only your own funds — gaming with money belonging to a third party is prohibited.

5.1 Welcome Bonus

The taka be welcome bonus is a 120% bonus on your first deposit, up to a maximum of ৳5,000. The wagering requirement for the bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a balance of ৳2,200, and ৳1,200 × 20 = ৳24,000 must be wagered before withdrawal.

5.2 General Terms for Other Bonuses

Each bonus has its own terms and conditions. The general rules are:

• Bonuses must be used within a specified time after being credited to the account
• Bonuses cannot be withdrawn without meeting the wagering requirements
• Multiple bonuses cannot be active at the same time unless the promotion clearly states otherwise
• taka be reserves the right to withdraw or modify any bonus
• If evidence of bonus abuse is found, the account may be suspended

5.3 VIP Programme

The taka be VIP programme has three tiers — Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% cashback) and Gold (up to 1.5% cashback). Cashback is calculated on weekly net losses. Full details of the VIP programme are available on the relevant page.

6.1 Game Fairness

All games available on taka be (slots, live casino, cricket betting, esports) are operated by the respective developer's software. Game outcomes depend on Random Number Generator (RNG) technology, which ensures impartiality.

6.2 Betting Limits

Each game and market has its own minimum and maximum bet limits, which are displayed in the game interface. taka be reserves the right to change the bet limits on specific accounts in particular circumstances.

6.3 Technical Issues

If a game is left incomplete due to a lost internet connection or a technical fault, the platform's logs will be used to settle it. Server-side data is considered final. In the event of a technical issue, the funds from a genuine bet will be returned.

6.4 Sports Betting

The odds displayed when placing a bet on cricket, football or other sports are not final — they may change according to match conditions. Once a bet is accepted, it cannot be changed. If a match is abandoned or postponed, settlement will follow the applicable betting rules.

7.1 List of Strictly Prohibited Actions

The following actions are strictly prohibited on taka be:

• Opening an account with false or incomplete information
• Operating multiple accounts or placing bets on behalf of a third party
• Systematically betting with the intention of abusing bonus benefits (bonus hunting)
• Playing games using software, bots or automation tools
• Attempting to win unfairly by exploiting technical faults or vulnerabilities on the platform
• Using funds belonging to a third party or using stolen money
• Coordinating bets with other users or match fixing
• Behaving disrespectfully towards platform staff

8.1 Service Availability

taka be aims to provide uninterrupted service at all times, but the service may be temporarily unavailable due to maintenance, upgrades or unforeseen circumstances. The platform is not liable for losses caused by service interruptions, however a fair resolution will be provided for any bets in progress.

8.2 Third-Party Services

The quality of services provided by game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment providers is not within taka be's control. The platform's liability for technical issues caused by them is limited.

8.3 Liability for Gaming Losses

taka be is not liable for any financial losses resulting from participation in gaming or betting. Users participate at their own discretion and at their own risk. The platform only ensures a fair gaming environment.

9.1 Platform Rights

taka be reserves the right to suspend or close an account without prior notice for the following reasons:

• Breach of terms and conditions
• Suspicion of fraudulent or deceptive activity
• Failure to complete identity verification or provision of false information
• Suspicious money laundering activity
• Participation in prohibited activities

9.2 Closing Your Account Yourself

A user may close their account at any time via live chat or email. Any pending withdrawals must be completed before the account is closed. Any net balance remaining in a closed account will be returned.

9.3 Self-Exclusion

As part of responsible gaming, a user may exclude themselves from the platform for a set period of time. Further details on this service are available in our Responsible Gaming section.

10.1 Data Collection and Use

taka be uses users' personal information to provide services, verify identity and ensure security. Full details on how data is collected, stored and used can be found in our Privacy Policy.

10.2 Data Security

All data on the platform is protected by SSL encryption. Payment information is processed directly through the mobile banking provider's system, and taka be does not store any card or bank details.

10.3 Sharing Data with Third Parties

Users' personal information is not sold or exchanged with third parties except where required by law. Information may be disclosed in response to legitimate requests from law enforcement agencies for fraud prevention purposes.

11.1 Setting Limits

taka be encourages users to build healthy gaming habits. The platform provides options to set deposit limits, session time limits, and loss limits. Every member is advised to make use of these features.

11.2 Protection of Minors

Anyone under the age of 21 is strictly prohibited from using any of our services. If an underage account is detected, it will be closed immediately. Parents and guardians who allow children access to their devices are advised to use parental control software.

11.3 How to Get Help

If you feel that gaming is becoming a problem, please contact our support team. Take advantage of self-exclusion or temporary account suspension options. A full guide on responsible gaming is available on our Responsible Gaming page.

12.1 Right to Make Changes

taka be reserves the right to partially or fully update these terms and conditions at any time. Users will be given advance notice via their account or email for any significant changes.

12.2 Continued Use After Changes

Continuing to use the platform after any changes to the terms and conditions will be considered acceptance of the new terms. If you do not agree to the new terms, you always have the option to close your account.

13.1 Support Channels

If you have any questions or complaints regarding these terms and conditions, please contact the taka be support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.

Ways to contact us:

• Live Chat — directly through the platform
• Email: [email protected]

13.2 Dispute Resolution

If a dispute arises, you should first try to resolve it through our support team. For more details, further information is available on our About Us page. The support team is committed to resolving issues quickly and fairly.